A Balanced Life | Work and Home

 

A Balanced Work Life – what in the world is that.  Too many of us work an unbelievable amount of hours.  And for many, those hours are grueling.  Grueling in the sense of “This is not what I signed up for.”

In this video – presenter Nigel Marsh discusses work-life balance  He makes 4 great points:

  1. Some job and career choices are not conducive for a balanced work-life.
  2. We cannot expect our company or Government to solve our work-life balance problem.  It is OUR life WE choose how to live.
  3. Balancing your work and life cannot be done in a day. Nor can we wait until after retirement.
  4. Approach balancing your work-life in a balanced way.  In other words balance the work-life ratio.  And that ratio is a) up to you and b) flexible.

I found this video is well worth the time to watch.  Approximately 10 minutes.  Nigel adds some great humor and makes points where I need to take action.

I’ll bet you will take action as well.

Dr. Jim

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Success and the Average Joe

“What does it take to get ahead? Or, stated more succinctly “What do I have to do to successful at ___________?”

Most of us at one time or another have asked this question of ourselves and maybe even asked a highly regarded friend for input. My friend’s have said: “work hard”; “keep your nose to the grindstone”; “don’t rock the boat”; etc. – not very enlightening or helpful.

If you are like me this was very maddening. I knew that working in a power plant was not the career for me. So, I went to school. What a ride! You see I did not have very good grades in high school nor did I have any sort of study skills. Both would have been helpful in my decision to move forward and get a degree.

Well, I did graduate smack dab in the middle of my class and earned a degree in Psychology.  I was now set to “take it on.” Not. What in the world could I do with a Psychology Degree? I sure as heck did not know. So I did the next best thing which turned out to be a real life changer. I applied to and was eventually accepted to a graduate school where I would prepare myself to become a clinical psychologist; a very lofty goal for an average student, who by the way still did not possess one iota of skill in academics.

A couple of interesting facts for you to know:

  • I did not know how to type.
  • This was before PCs.
  • Syllabus and tests were mimeographed not duplicated on a copy machine.

I know – Dinosaur, Middle Ages, a long, long time ago in a land far far away.

Upon arriving at graduate school, I took several summer classes just to get in the swing of things. You know, get to know the professors and find out what kinds of expectations they had for newly arriving students. Brother did my eyes get OPENED and opened W-I-D-E.

A passing grade in graduate school is an “A” or a “B” – a brand new concept for me. As I was determined to stay in school and I worked my proverbial butt off. I made it through the summer term, 11 hours down and 49 more to go.

The following semester I took a class in what is expected of graduate students. It was a one-hour class but the work was worth at least 3 hours. There was a truck load of reading to do, interviewing other grad
students, papers everyday etc.

So, what was the life changing event? One of the required readings was an article titled “Characteristics of Graduate Superstars”.

There were 5 specific Superstar characteristics:

  1. “Visibility: …Superstars were observed to be physically present in the department, during and often after working hours.”
  2. “Willingness to Work Hard: …superstars were perceived as hard working because faculty actually saw them working hard. Other students may have worked harder, but because they were working hard at home or in the library, they were not perceived to be as hard working as the superstars.”
  3. “Reflection of Program Values: A consistently mentioned quality was the faculty’s perceptions of their professional values. These values were concordant with program values of research and scholarly excellence…”
  4. True Interest in Research: …Superstars viewed research as an integral part of their discipline and a desirable and worthwhile activity… They were curious enough about a problem to want to see data on it.”
  5. Development of Relationship with a Mentor:From the time they entered graduate school almost all superstars attached themselves to one or two faculty members with whom they continued to work during the course of their training.

These students:

  • “were easy to teach”
  • “picked up things quickly”
  • “could receive and use feedback well”
  • “were not constant complainers”
  • “were able to grow into colleague status without taking advantage”

In essence, the superstars listened, learned, grew, and produced through close working relationships with faculty.

As an average student with below average study skills I took to heart the advice provided in the article, graduated in near the top of my class, and went on to earn a Ph.D. Was it worth it? YES. It has made a huge difference in my life and gave me a new approach to work and learning situations.

So, what does this have to do with Success and the Average Joe?

To maximize your time as an entrepreneur consider STEPPING UP and become a Superstar. Taking this extra effort will yield rewards. The work will extend your understanding of your profession.

It’s up to You!

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Criticism and how is stops us from Moving Forward

Moving the team forward

Moving the team forward

Moving forward or moving to the next level is a natural outcome when one is being coached.

Be it sports, business or life – the goal of  coaching is to move one from where they are to where they desire to be.  What do you think the coach pictured to the right is doing?  Coaching to a positive end or criticizing?  I’ll tell you the answer later.

But first let’s take a minute and look at criticism. How do you criticize? Many of us are quick to offer “constructive criticism”.   But is it really constructive?  We may intend for the criticism to be constructive yet find it results in hurt feelings and/or damaged relationships (destructive criticism).

I like the definition that Ed Hartin used in his blog post Criticism Versus Critical Thinking: Destructive Criticism “… serves to derogate and destroy someone’s work, reputation and self-esteem on whatever level it might be.  Destructive criticism might be intentional or done out of ignorance and foolishness.”

For me that definition hits the proverbial “nail on the head” – destructive criticism serves to destroy someone’s work, ideas, reputation… And is typically is done intentionally and more often than not it is done to hurt the person.

In the work environment, criticism typically surfaces when the employee does not want to do something they deem undesirable. Even if the task to be done is described in their job description they find a way to proffer critical remarks belittling the task and then transferring the disparaging remark to the person asking them to perform the task.

As a manager this is frustrating and consumes valuable time working to mediate the issue.  For the manager the eternal questions become

  • “Why can’t the employee do what they are assigned to do?
  • “Why is it the employee feels they have the ‘right’ to complain?”
  • “Why does the complaining employee feel that they can criticize and not bring a solution?”

There are several options in dealing with the criticizer:

  1. Get rid of the problem employee – fire them. Send a message that you will not tolerate negative/unproductive criticism or complaining.
  2. Hire more effectively.
  3. Take a pro-active position and work with the employee to resolve the issue and move the individual forward to a positive role model and contributor to the company.

Employees are valuable assets and we are often better off developing them and having contributors rather than destructive forces within the company.

Very often the behaviors in the ranks are a reflection of the leadership within the company. If you have a lot of complaining and criticizing could it be that employees are modeling after their leaders?

  • Watch the leaders. Do they model this kind of behavior?
  • How are the company leaders being reinforced to continue their destructive criticism?

The buck has to stop somewhere. The question becomes who is going to Move the company forward?

Will it be you? Can it be you?

PS:  The coach pictured above – Coach Tim always coaches to a positive end, he never denigrates the players.  Coach knows that to move a team forward listening must happen for both parties.   Yes he analyzes and comments to the players and when needed he will address a player one-on-one.  Coach Tim takes the job seriously and moves the team forward positively and with integrity.

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The Complaining/Whining Employee: How to Move Beyond the Grumbling

The other day I had a conversation regarding employees who constantly complain about their manager or management decisions. These employees usually make their comments either directly to the manager or to someone who they know will carry the complaint to the manager.

As we discussed this issue it became apparent these employees only complained and hardly ever provided a solution to the problem. In addition, they did not see it as their responsibility to provide alternatives to their complaint.

Constant complaining is a dual edged sword:

  1. It is time consuming for the manager.
  2. It can damage employee relations (i.e. become a morale issue).
  3. It can be additive – more and more will complain.

Complaining is not new and we all at one time or another have been a participant. However, as a manager – the complaint and complainer should be dealt with. How you deal with it will set up a more pro-work/management atmosphere or an anti-work/management attitude.

There are many ways to do this but what is best? And by best I mean: How to resolve the issue and have a happy employee or at least one that is not stirring up dissension?

  1. Take a course in dealing with complaining employees?
  2. Go to your boss for advice?
  3. Get a business coach?
  4. Ignore it?

For me, dealing with behavior in the workplace can best be resolved by working with a business coach. A business coach knows how to work with people and help them develop their interpersonal and work-related skills.

As previously stated, one could get specific training for dealing with grumbling employees, but a broader set of skills is much more desirable.

Kelly Suchey in her review of Coaching Cognition points out the benefits of receiving Coaching and discusses her experience with one particular training course.

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Moving Forward or Quitting – It is up to You

There is a story of a man whose mother had passed away and he had come home to take care of her affects. In doing so he wrote several letters and cards to other distant family members and friends informing them of her passing.

One particular cousin (the mothers niece) called the man. During the course of the call she began to tell the man stories about his mothers family. His mother was one of eight children with Swedish parents. Surprisingly, the cousin said that all 8 including his mother were quitters.

“When things got tough the brothers drank and the sisters complained. Then they simply gave up and died…one by one.” (from “A Resilient Life” by Gordon MacDonald)

Oh, what a story to hear about your family. While his mother was a good mother who cared for him and his brother she had repeatedly quit when things got tough.  She quit jobs, did not finish projects around the house, had many “so-called” friends but no deep relationships, and was not engaged in any meaningful activities. Why?

The worse part of this realization is that the man began to see that he too had the “quitting gene.” It surfaced early in life and he was able to mange it and work through it all because of a cross country coach. As an adolescent the man (Gordon) was going to quit the Cross Country team. His coach wisely counseled him to stay on the team. Ultimately the coach said “if you quit, you begin a lifetime habit of quitting.”

Don’t we all know people who withdraw from responsibility? They quit, run from, hide from, pass the buck to, etc. etc. Certainly you can add to the list.

You might even identify a “withdrawing” habit in your own life that repeatedly pops up and stops you from moving forward.

Can you identify one?

Do you quit?

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Unique Selling Proposition USP

Have you heard about the marketing principle “Unique Selling Proposition?” Well the USP is what differentiates you the sales person from everyone else selling the same or similar product.

What are examples of a USP?

  • Money back guarantee.
  • Superior customer service.
  • Free shipping
  • Discounts for first time orders

Revlon sells “Hope”, Neiman Marcus sells “luxury”, Wal-Mart sells “bargains.” And who can forget the K-Mart “Blue Light Special.”
So what do you do to figure out your USP?

Great question. To start with figure out what it is your customer wants and needs. Don’t succumb to the usual fallacy that because you love with the product/service that then everyone else will fall in love as well. It doesn’t happen that way.

As a sales person figure out what and who your product will serve best. People are actually looking for what you have. It is a matter of finding them. How? Well go to the internet and do some Google searches and observe how many people are looking for what you have to offer.

One way to do this is to take the perspective of a customer and ask what is that I want? Let say that my parents are approaching the time when they no longer can care for themselves and plans need to made as to what to do. Should they move in with one of their children? Is it feasible for them to move into an assisted living program? Is a home caregiver an option? etc. etc. And with these various options they are a lot of details to attend to.

So what is it that they want? Some way to ensure that the best care can be provided; care givers that are genuinely concerned for the situation; a way to get information without being sold sold and sold.

To start with I recommend doing a Google search to see if there are people/organizations that meet the above criteria (their USP)

To start with you would come up with a statement re: what it is you are looking for and then develop a series of search terms that can be used in the search.

For example:  “How Baby Boomers might prepare for managing their elderly parents once they no longer can care for themselves”
Search terms could include:

  • “Baby Boomers caring for elderly parents”
  • “Baby Boomers whose parents can no longer care for themselves”
  • “Parents with dementia”
  • etc.

As you do the searches you will find more phrases that more specifically describe what it is you want.
Here are the Google results in terms of numbers of articles written about the subject

“Baby Boomers caring for elderly parents” Results – 1860

New terms to consider – Sandwich Generation, Guilt and care for parents, Caring for elderly parents and the law.

“Baby Boomers whose parents can no longer care for themselves” results 0. This means that no one has ever type in this particular phrase.

“Parents with dementia” Results – 2,040,000

Because there were so many results I refined the search term to “parents with dementia and baby boomers.” Those results were 96,000 articles/papers.
Clearly you cannot read all this information, but in reading just 4 or 5 from each search result you will find out what is available as well as what these people believe to be true.

Here is the key to what you discover – these various authors are interested in this particular information which means there are a lot of potential customers.

Doing this kind of research will enable you to develop your unique USP.

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Distinctive Living

Distinctive Living — What do I mean?

In traveling to a few places around the world I have noticed a few similarities:

1.  Most everyone has a smile for other people.
2.  Life the day-to-day activities are really the same: food, work, and leisure.
3.  People behave in accordance with what is acceptable.

Regarding #3 above, this really is a rule of society: conformity is acceptable and expected.

In the United States and many western countries, conformity is in fact the norm.   However it does have its limitations.

In Business conformity is:

  1. average.
  2. getting along and not pushing the envelope.
  3. expected (for the most part)

As you can see this approach really does allow one to stay the course and always fit in. But there are draw backs. Such an approach limits ones out of the box creativity, it stifles new ways to solve problems, and most importantly being average is frustrating.

Here is an interesting fact — 66% of all Americans are average.  When you consider Intelligence (IQ), the bell curve reveals that average IQ ranges between 90 and 110 points and that means of the 300 million or so Americans 190,000,000 are average.

Here is the point: the majority of advances in our country came from the average Joe.

I believe that the advances in America have their roots in regular folks who knew their idea was a good one and pushed to make it a reality.  In other words they were living Distinctively.

According to Damian Sofsian

Past experience has shown that it is not necessary to be a trained scientist or an expert to be an inventor. The two basic elements that go into the making of an inventor are an inquisitive nature and logical thinking.

He further states:

Edison was from a poor family. So were many other inventors. It is the streak to do something different, to create something new, that differentiates an inventor from an ordinary human being. It is still debatable that whether inventors are born geniuses, or if people of average IQ be trained to become inventors.

http://ezinearticles.com/?An-Introduction-To-Inventors&id=274671

So what does this mean for the average person?  Take your idea and make it happen.  Your ideas are worth pursuing, the realization of the idea/dream means you are distinctive and have contributed in some way to a better life for yourself and if the idea catches on it will be better for everyone.

Distinctive Living is what is all about and the average person can have it.

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Become A Person of Value

Albert Einstein said “…Try not to become a man of success, but rather try to become a man of value.”

Oh so true. People of value possess many characteristics and the following three are likely to be some of the most important.

People of value are:

  • Passionate about their daily activities. These people get out of bed EVERYDAY knowing what they are going to do and they do it with obvious passion and energy. Nickolove Lovemore in her article Successful People: Three Traits of Successful People describes the philanthropy of Warren Buffet. Mr. Buffet from his earliest days in business has freely provided his talents and money for worthwhile causes. Recall, that: in 2006, Warren Buffett announced that he would be donating 85% of his Berkshire Hathaway fortune which at the time was valued at over $40 billion to the Bill and Melinda Gates Foundation.”
  • They know Why they are doing What they are doing. It seems that most of us day-to-day workers have simple reasons for why we do what we do – pay bills, provide for family, and have some money to spend on entertainment and recreation. These are all great reasons to get out of bed and go to work.  But, that level of WHY will not motivate us to move beyond caring for our daily needs. I want you to move beyond day to day living and planning. Dream. Reach. You were created for more.
  • However, moving from where we are to where you want to be is formidable. It can be a daunting task that some would prefer to avoid. 

There are seemingly good reasons to avoid this tact primarily fear:fear of not succeeding, fear of the unknown, fear of making a mistake, and fear of, well, you fill in the blank. But if you accept these seemingly good reasons you are guaranteed to fail.

  • Reject Passivity: Yep, we will have times when things don’t work out and we fall down. So, what to do? Don’t quit, don’t give up — get up and do it again. Keep trying. Here is an inspiring example to consider have you ever seen a baby stop trying to walk? Nope, it doesn’t happen. When the baby does quit it is because he/she is too tired and usually falls down and falls asleep from sheer exhaustion. But once he has rested, the struggle starts all over again until he walks.

My friend Mike Klingler has this saying “anything worth doing is worth doing poorly.” Start today do something that springs from your passions. It does NOT have to be perfect — Just Do It!

To sum this up People of Value:

  1. They are Passionate.
  2. They have answered the question Why do I do what I do
  3. They Reject Passivity

Believe me, discovering your passion, your why and how to reject passivity is in your reach.

Finally, Become a Person of Value!

Tell you what: Take a moment and complete the following sign up form. You will receive a free tutorial on discovering your why.

Actually here is what you will see once you have completed the sign-up sheet:

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Your Target Market and Your Why

Imagine sitting in a company training meeting and hearing the speaker discuss two topics in the same sentence:  target market and knowing your why.  Many in the audience will say to themselves:

 

  • “Not again, I’ve had all the target market training I can stand… I get it, narrow my options and it is easier to know what is going on the potential clients thinking. If you can answer their questions you have an increased opportunity of making a sale, developing a new business partner…”
  • Similarly, others are thinking “Please, I do not want to go through another exercise of discovering my WHY… I have a dream board at home, it has lots of pictures of things I want -someday; there is even a LARGE simulated check with a $50,000 amount on the PTO line and its dated November 18, 2011.” 

Here is my real WHY – I need to pay bills, that is what I have always done and it was enough for me to go to work each and every day for the past 20 years.

 

If you are like me this is all so familiar. Now, why am I writing about this?

Well, I just read an article on why it is so important to have a target market. The author referred to all the same reasons we have heard before BUT 

  the difference —  the really interesting part was:

knowing your why will make selecting the target market easier because you will love to work in that arena. Your “passion” will be fueled and refueled by working with others who have the same/similar interest. The questions they have in their heads are the very same ones you have and it is because you live the questions everyday that you know what they want.

What is marketing and sales about? Determining the wants of people and delivering what it is they want.

For me this was an exciting discovery. Aim my passions (my why) at a market of people just like me.

Oops, My why is about money, possessions, world travel. Phooey, I’m back again working on my why.

Well, there is an answer to finding your why. Not about what you ultimately want but determining your why is about YOU and what makes you tick.

Take 3 minutes and view this video:  Afterwards you will have a tool to empower you to answer your “WHY.”

 

 

Download pdf file containing training slides here

Article URL: Why a Target Market Beats a Coaching Niche Every Time by Rhonda Hess

Posted in Network Marketing, Social Attraction Marketing, Training | 1 Comment

What does your customer want?

 

Think with me here, what does your customer really want?

One important business principle is to maintain contact with your customers.   Peoples wants change, you knew what they wanted at first but now they may want something else or more of something else.

Lets take just one of your “repeat” customers and briefly examine your relationship.

After canvasing the customer you knew what they wanted and you provided the appropriate product to fulfill their want.  

Now, several months later.  Ask yourself this question: What does this person want now? Or stated another way, Does this customer have anything else that they want.

Wants change.

How can you find out if their wants have changed?  

Consider this quote I recently heard: “People may or may not say what they mean, but they always say something designed to get what they want.”

Call on your customers frequently and find out their wants.

Determining customers wants is sometimes obvious: “I want my arthritis pain to go away.”

In other instances, you have to decode what they are saying.  People often state their wants in terms of complaints, questions, and requests.

You have to listen to what they are saying, make notes, and ask them questions about what it is they said.  Find out what they want and what you can do to fulfill their want.

When you know what people want, you are 90% of the way home.  Knowing their wants allows you to put together an offer.

This can only mean more repeat business as well as a stronger connection to your customer.

In sum:

Sales/Marketing is not about what you think another persons needs or wants, it is about:

  • discovering what the customer wants.
  • putting together a proposal that will meet their want.
  • fulfilling the customers wants.
  • go back and listen again to the customer: Discover what else they want.

 

 

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